Camden Golf Studio— Tell us about your event and we'll get back to you.
Please read and scroll through the following policies before completing your booking.
Cancellation & No-Show Policy At Camden Golf Studio, we strive to provide the best experience for all our players. Because simulator time is limited, we kindly ask that you notify us of any changes to your reservation at least 60 minutes in advance. 1. 60-Minute Grace Period Cancellations: You may cancel or reschedule your booking up to 60 minutes before your scheduled start time without penalty. Refunds: Cancellations made within this window are eligible for a full refund or a credit toward a future session. 2. Late Cancellations Cancellations made less than 60 minutes before your appointment will be subject to a 50% cancellation fee. We understand that life happens; however, late notice prevents other golfers from utilizing the studio. 3. No-Shows If you do not show up for your scheduled time and fail to notify us, the full booking fee will be charged to the card on file. Arriving late will result in a shortened session, as we must remain on schedule for the next booking. 4. How to Cancel To cancel or reschedule, please use one of the following methods: Online: Log in to your account at camdengolfstudio.com. Email: info@camdengolfstudio.com Phone: 803-272-9874
Membership Policy & Terms Welcome to the Camden Golf Studio community. To ensure a premium experience for all our members, please review our membership guidelines below. 1. Membership Benefits & Access Booking Priority: Members receive 14-day advanced booking privileges over the general public. Hours of Operation: Membership access is valid during 10:00 AM – 10:00 PM. Guest Policy: Members may bring up to 3 guests per session at No Charge. The member must be present for the entire duration of the session. 2. Booking & Cancellation (The 60-Minute Rule) To keep our simulator bays active and available: Advance Notice: Cancellations or rescheduling must be completed at least 60 minutes prior to the start time. Late Cancellation Fee: Members who cancel with less than 60 minutes' notice will be charged a convenience fee of $25. No-Show Policy: Three "No-Shows" within a 30-day period may result in a temporary suspension of booking privileges. 3. Payments & Renewals Billing Cycle: Memberships are billed monthly on the date of signup via the credit card on file. Failed Payments: If a payment fails, access to the studio and booking system will be paused until the balance is resolved. 4. Studio Rules & Etiquette Equipment: Clean clubs and balls must be used to protect our impact screens. Cleanliness: Please leave the bay in the condition you found it. Dispose of any trash and return rental clubs to their designated areas. Safety: Only one person is permitted in the hitting area at a time. Always check your surroundings before swinging. 5. Cancellation of Membership Notice Period: To cancel your membership, please provide written notice via email to info@camdengolfstudio.com at least 30 days before your next billing date. No Refunds: We do not offer prorated refunds for mid-month cancellations.
Reservation & Booking Policy Welcome to Camden Golf Studio. To provide a fair and seamless experience for all golfers, the following policies apply to all simulator reservations made at camdengolfstudio.com. 1. Booking Window Public Bookings: Reservations can be made up to 7 days in advance. Member Bookings: Members enjoy an extended booking window of 14 days. Same-Day Bookings: Online booking closes 30 minutes before the start time. For last-minute availability, please call the studio directly. 2. Session Duration & Timing Punctuality: Your session time begins and ends at the exact time reserved. We recommend arriving 10 minutes early to check in and warm up. Late Arrivals: If you arrive late, your session will still end at the scheduled time to remain on schedule for the next golfer. Extension: If no one is booked immediately after you, you may extend your session in 30-minute increments at the standard hourly rate. 3. Occupancy & Group Size Bay Capacity: To ensure safety and comfort, a maximum of 4 players is permitted per simulator bay. Large Groups: For groups of 5 or more, or for corporate events, please contact us at [Email/Phone] to book multiple bays or a private facility rental. 4. Payment & Deposits Prepayment: All public reservations must be paid in full at the time of booking via our online portal. Members: Member sessions are deducted from your monthly allotment or billed at your preferred member rate at the time of booking. 5. Equipment & Safety Clubs: You are encouraged to bring your own clubs! Please ensure they are thoroughly cleaned before use. Rental sets are available for a fee of $[Amount]. Footwear: Only clean sneakers or soft-spiked golf shoes are permitted. No metal spikes or work boots. Age Requirement: Golfers under the age of 16 must be accompanied by an adult at all times. 6. Changes to Reservations Rescheduling: You may move your reservation to a different time/date via the "Manage Booking" link in your confirmation email, provided it is done at least 60 minutes before your start time. 7. Damage & Liability Waiver By completing a reservation at camdengolfstudio.com, all players and guests agree to the following: Equipment Responsibility: Guests are responsible for any damage caused to the simulator equipment, including but not limited to the impact screen, tracking sensors, projectors, and hitting mats, resulting from negligence or failure to follow studio rules. Prohibited Equipment: The use of outside golf balls (unless brand new/unmarked), dirty clubfaces, or non-golf equipment (e.g., baseball bats) is strictly prohibited. Damage caused by prohibited equipment will be the sole financial responsibility of the person who made the reservation. Assumption of Risk: Golf involves inherent risks. By entering the hitting bay, you assume all risks associated with the sport, including injury from ricocheting balls or swinging clubs. Camden Golf Studio is not liable for injuries sustained during your session. Damage Fees: If damage occurs due to a violation of studio rules (e.g., swinging outside the mat, throwing clubs), the card on file will be charged for the full cost of repair or replacement, plus any documented loss of revenue during the repair period.
Please scroll to the bottom of the policies to enable this checkbox